1. Top
  2. Q&A

Q&A

  • Is there a shuttle service from the port?

    We will pick you up from Tonosho Port (There is no pick up service from other ports, so please move to Tonosho Port by bus etc.)).
    If you caContinue reading
  • Is there a free parking lot?

    Yes.Parking lot (outdoor) is available free of charge.
  • How far is the car from the port?

    Tonosho Port takes about 10 minutes by car from Tonosho Port (Takamatsu / Okayama flight departure port), about 50 minutes by car from FukudContinue reading
  • Please tell me the check in time and check out time

    Check-in is from 3 PM to 22 PM.However, guests with dinner plan should arrive by 19 o'clock.We are pleased if you can call the front desk ifContinue reading
  • Can I leave my luggage before check-in?

    We will keep your luggage even before check-in.Feel free to order us.
  • May I mail the package in advance?

    Yes.We will keep you until check-in.Please describe your reservation's guest name and staying day in the sender's column.
  • Please tell me the contents of cancellation policy.

    The cancellation provision of our hotel is as follows.However, if there is a setting of your own cancellation rule about reservation via theContinue reading
  • Please tell me the time of meal.

    Dinner will start from 18:00 to 19:30.Please let us know your desired time at check-in.Breakfast is served from 7:00 to 9:00.For customers wContinue reading
  • Can I eat at the restaurant without prior reservation?

    Advance reservation is required for all meals in the restaurant.Please note.
  • I have food allergies, can you handle it?

    If you have poor food and allergic ingredients, we will prepare alternative meal to the extent possible, so please consult with us 3 days beContinue reading
  • Can I use Wi-Fi inside the facility?

    Free Wi-fi service is available only in lobby.There is no Wi-fi service in the room.Please note.
  • Is there a smoking room?

    All rooms are non-smoking.Customers of smokers have one place in the facility and two smoking places outdoors so please use them.
  • Are there rooms for disabled people?

    Only one room is in the club floor room.However, there are stairs to move to the public bath.
  • What is the bath time of the public bath?

    The opening hours of the public bath are from 6:00 to 8:30 in the morning and from 16:00 to 23:00 in the evening.

    ※Cosmetics, towels, shaviContinue reading
  • Is there a shop?

    There is a shop "Kairo Shop" in the facility.Business hours are from 7:00 to 21:00.
  • Is there a cafe room?

    Coffee and alcoholic beverages can be enjoyed in the lobby (there is no light meal available).Coffee lounge opening hours are from 7 AM to 9Continue reading
  • How many people can use the banquet hall?

     There is a large and small ballroom for 6 to 200 people.
    Please use according to your application (Advance reservation is required.).
  • Since it is an anniversary, can I order a cake?

    We will have a cake reservation for celebrations such as your birthday.Please make a reservation by the day before your stay.For details of Continue reading
  • Do you have a launderette?

    Yes.A coin-operated laundrette is installed in front of the entrance of the public bath.Detergent is sold at the front desk.
    ■Washing machinContinue reading
  • Is there a pool?

    Currently, we do not open outdoor pool.
  • Is there rental of Shogi, Go and Mahjong?

    Yes.We are preparing (charged).Shogi · Go will be 1,000 yen per day (excluding tax), Mahjong will be 4000 yen per day (excluding tax).

Reserve·Contact us

Please feel free to contact us if you have any questions.